Return and Refund Policy

Thank you for choosing Balaji Megamart for your shopping needs. Effective immediately, our return policy has been updated to provide you with more convenience.


You now have 7 days to return (Store Opening time is 11:00 am to 10:30pm, Delivery Timing is 11:30am to 9:00 pm) an item from the date of purchase at any of our Balaji Megamart outlets. To be eligible for a return, please ensure that the product is unused, in its original packaging, and in the same condition as when you purchased it from the same store. Additionally, please retain the original receipt or proof of purchase.


Please note that certain items are exempt from being returned, including perishable goods (e.g., fruits, vegetables, food, flowers), intimate or sanitary goods, hazardous materials, flammable liquids or gases, as well as gift cards, free offer products, and specific health/personal care products. The final decision regarding returns will be made by the store manager.


To initiate a return, you are required to purchase other items of similar or higher value (paying any difference in-store) at the time of returning the item.


Refunds If you wish to receive a refund, kindly bring the product, along with the proof of purchase, to the nearest Balaji Megamart store. Our store manager will carefully review your request and, if approved, process the refund.


Exchanges (if applicable) We are happy to assist with product exchanges if the item is defective or damaged at the time of purchase. For a like-for-like exchange, please visit our store.


Thank you for your understanding, and we appreciate your continued support of Balaji Megamart. If you have any questions or need further assistance, please feel free to contact our customer service.


Note: Product Return Timing 1:00 Pm To 6pm Monday To Friday Only.